Todd Dominey: The Communities of Macromedia and Adobe
Todd Dominey: “[Open] channels of dialog breed trust and loyalty. Personally, I’d much rather put my money, energy, and faith behind the products of a company that acknowledges faults when warranted, provides solutions, and allows their developers to put their faces in front of the product [using weblogs] instead of a company logo. Software is [a] remarkably different animal than any other consumer product, for it is constantly evolving, maturing, and growing; often times from the direct feedback of those who purchase it.”